At cili77, your privacy is not merely a legal obligation — it is our genuine commitment. This document clearly explains how we collect, store, use, and protect the personal information of every player who uses our platform.
Quick Summary: cili77 only collects data that is genuinely necessary to operate the platform safely and fairly. We do not sell your information to anyone, and you have the right to access or request deletion of your data at any time.
This Privacy Policy is published by cili77 and applies to all users who register, browse, or use any services on the cili77 platform, including our website, mobile app, and all official communication channels.
As an online casino platform serving users in Malaysia, cili77 is committed to upholding responsible data protection principles. We ensure that every piece of personal information you provide is handled with full integrity, security, and respect for your privacy.
By registering or continuing to use the cili77 platform, you agree that your personal information will be processed in accordance with the terms stated in this privacy policy. If you do not agree, please discontinue use of the platform and contact us to close your account.
This policy should be read together with Terms and Conditions cili77 and Responsible Gambling Guide us.
Cili77 collects various types of personal information depending on the nature of your interaction with our platform. The following are the main categories of data we process:
| Data Category | Examples of Information | Requirements |
|---|---|---|
| Identity Data | Full name, date of birth, gender, identity card number | Required (KYC) |
| Contact Data | Email address, phone number, residential address | Required |
| Financial Data | Payment methods, transaction history, account balance | Required |
| Technical Data | IP address, device type, web browser, access logs | Automatic |
| Game Data | Wagering history, games played, wins | Automatic |
| Communication Data | Support chat history, emails sent | Where applicable |
We do not collect sensitive data such as medical information, political views, or biometric data unless specifically required for identity verification and your prior consent has been obtained.
Your personal data is collected through several different methods when you interact with the cili77 platform:
cili77 only collects data that is strictly necessary for the stated purposes. We do not collect excessive or irrelevant data beyond what is required to operate the platform.
The personal information we collect is used for the following legitimate purposes necessary for the operation of the cili77 platform:
Cili77 will not use your personal data for third-party marketing purposes without your explicit consent. Any promotional communications we send are directly related to cili77 services only.
Cili77 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. However, there are certain situations where we may need to share your information with specific parties:
Important: All third parties we work with are bound by strict data protection agreements and are only permitted to use your information for specified purposes. They are not allowed to sell or disclose your data to any other party.
In the event of a company merger, acquisition, or asset sale, your personal data may be transferred to a new entity. In such situations, you will be notified in advance and your rights under this privacy policy will continue to be protected.
Cili77 continuously invests in the latest security infrastructure to ensure your personal data is always protected from unauthorised access, loss, destruction, or accidental disclosure.
While we take all reasonable precautions, no digital security system can be guaranteed 100% perfect. In the event of a data breach involving your personal information, cili77 will notify you in a timely manner and take immediate remedial action.
The cili77 platform uses cookies and similar tracking technologies to enhance your experience, maintain session security, and help us understand how the platform is used.
Types of cookies we use:
You can manage or disable non-essential cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the cili77 platform. For more information on managing cookies, please refer to your web browser's documentation.
cili77 does not use cookies to track your activity on other websites or for third-party advertising purposes.
As a cili77 player, you have the following rights regarding your personal data. We are committed to facilitating these rights without unnecessary obstacles:
You have the right to request a copy of all personal data we hold about you at any time.
If any of your data is inaccurate or outdated, you may request an immediate correction.
You may request the deletion of your personal data, subject to applicable legal retention obligations.
You may object to the processing of your data for direct marketing purposes at any time.
You have the right to receive your data in a structured, machine-readable format upon request.
In certain circumstances, you may request that we restrict the processing of your data while a dispute is being resolved.
To exercise any of the above rights, please contact our privacy team via live chat or support email. We will process your request within 30 business days.
Cili77 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected or to comply with applicable legal requirements.
Upon expiry of the retention period, your data will be securely deleted or anonymised so that it can no longer be identified as belonging to you.
Cili77 reserves the right to modify or update this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or service improvements.
When we make material changes to this policy, we will:
Your continued use of the cili77 platform after these policy changes take effect will be considered your acceptance of the latest version. We recommend visiting this page periodically.
If you have any questions, concerns, or complaints regarding how cili77 handles your personal data, please contact us through the following channels:
Our privacy team will respond within 5 business days for general enquiries and within 30 business days for formal requests relating to personal data rights.
You may also refer to our FAQ page for answers to frequently asked questions about privacy and account security.
Our Privacy Commitment
Cili77 applies industry-grade security standards to ensure your personal information remains safe, private, and protected at all times.
All data transmitted between your device and our servers is encrypted using 256-bit SSL — the same encryption technology used by leading banks worldwide.
Our KYC process ensures only genuine players access the platform. This protects our player community and maintains the integrity of cili77.
Sensitive data such as financial information and identity documents are stored fully encrypted — unreadable even to staff without authorisation.
Cili77 has never and will never sell, rent, or trade your personal data to advertisers or third parties for commercial purposes.
Our threat detection system operates around the clock to identify and neutralise any intrusion attempts or data misuse before damage occurs.
You may access, correct, or request deletion of your data at any time. Your privacy rights are our priority, not just a formality.